Refund policy

At Shapexwear, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward refund policy to help you return your items with ease.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • You request the return within 30 days of receiving your order.
  • The item is unworn, unwashed, and in its original condition with all tags attached.
  • The item is returned in its original packaging, if applicable.

Please note: Certain items, such as bodysuits and lingerie, may not be eligible for returns due to hygiene reasons. Items marked as final sale or non-returnable cannot be refunded.

2. How to Request a Refund

To initiate a refund, follow these steps:

  • Step 1: Contact our customer service team at [email protected] with your order number and the reason for the return.

  • Step 2: We will review your request and provide you with a return authorization and instructions on how to proceed.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective or we made an error in your order. We recommend using a trackable shipping service to ensure your return is received.

4. Processing Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Refunds will be processed within 5-7 business days. The refund will be issued to your original payment method, and you will receive a confirmation email once it has been processed.

Please note that it may take an additional 3-5 business days for your bank or credit card company to reflect the refund in your account.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend returning the item for a refund and placing a new order for the desired product.

6. Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable, including but not limited to:

  • Bodysuits
  • Lingerie
  • Items marked as final sale

7. Contact Us

If you have any questions about our refund policy or need assistance with your return, please contact us at:

Thank you for choosing Shapexwear! We appreciate your business and are committed to providing you with a satisfying shopping experience.